Vendor Terms

Direct Chat Conversation: Vendor Terms and Conditions Effective Date: November 1, 2025 These Terms and Conditions (“Vendor Terms”) govern your access to and use of the Direct Chat Conversation platform as a Vendor (Business), including all tools for client communication, bulk messaging, and CRM integration (collectively, the “Vendor Service”), provided by Media Trailblazing ("we," "our," or "us"). 1. Acceptance and Agreement By clicking "I Accept," accessing, or using the Vendor Service, you confirm that you have the authority to bind the business entity you represent and that you accept and agree to be bound by these Vendor Terms, as well as our general Privacy Policy. If you do not agree, you may not access or use the Vendor Service. 2. Provision of Vendor Service We grant you a non-exclusive, non-transferable, revocable license to access and use the Vendor Service strictly in accordance with these Terms for your internal business purposes, specifically: a. Direct Client Messaging: Providing real-time support and sales interactions. b. Bulk Campaign Messaging: Sending large-scale, targeted marketing and promotional campaigns. c. CRM Integration Tools: Utilizing platform features to connect with and manage client data. 3. Vendor Account and Compliance a. Accurate Information: You must provide and maintain accurate and verifiable business information. b. Content Responsibility: You are solely responsible for all content (including text, links, and offers) transmitted through the Vendor Service. This includes ensuring all content is legal, accurate, non-defamatory, and non-infringing upon the rights of any third party. c. Client Support: You are responsible for the quality, accuracy, and timeliness of all support, information, and services you provide to Users (Clients) via the platform. 4. Messaging and Legal Compliance This Section is critical for the use of Bulk Campaign Messaging: a. Consent and Opt-Out: You warrant that you have obtained and will maintain all necessary legal consents from Users to receive your messages, including bulk messages. You must honor all User opt-out requests immediately and provide clear, simple mechanisms for Users to disconnect or opt-out of your communications. b. Anti-Spam Laws: You agree to strictly comply with all applicable local, national, and international laws and regulations related to bulk, unsolicited, or promotional electronic messaging (including but not limited to CAN-SPAM, TCPA, and GDPR/CCPA). c. Prohibited Content: You shall not use the Vendor Service to send messages containing malware, spyware, phishing attempts, illegal goods/services, or messages that violate any acceptable use policies outlined in the User Terms and Conditions. 5. Fees and Payment a. Service Fees: You agree to pay the subscription and/or usage fees as described in your chosen service plan (the "Fees"). The Fees for the Vendor Service are determined by the following three subscription tiers: i. Startup (Free) • Cost: Ksh 0 per month • Features: Unlimited direct client messaging; Limit of100 bulk campaign messages per month; Basic CRM integration (read-only access). • Ideal for: New or very small businesses testing the platform. ii. Growth (Standard) • Cost: Ksh 1500 per month • Features: Unlimited direct client messaging; Limit of 500 bulk campaign messages per month; Full CRM access and basic campaign management. • Ideal for: Growing businesses focused on scalable engagement. iii. Enterprise (Pro) • Cost: Ksh 4500 per month • Features: Unlimited direct client messaging; Unlimited bulk campaign messages; Premium CRM access and dedicated API support; Priority customer support. • Ideal for: Large volume businesses and enterprises requiring maximum scale and integration. b. Billing: All Fees are payable in advance or upon invoicing, as specified in your plan. You authorize us to charge your designated payment method for all applicable Fees. c. Late Payments: Failure to pay Fees by the due date may result in the suspension or termination of your Vendor Service access. 6. Data and Privacy a. Vendor Data Use: You acknowledge and agree that you are the Data Controller regarding all personal data you collect, store, or process from Users via the Service. b. Indemnification for Data Breach: You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, liabilities, and costs arising from any breach of applicable data privacy laws by you, or any unauthorized access to or use of User data under your control. 7. Intellectual Property We own all rights, title, and interest in and to the Service (including the software, infrastructure, and messaging technology). You retain ownership of all business data, content, and communications you create or transmit. 8. Indemnification You agree to indemnify, defend, and hold harmless Media Trailblazing from and against any and all losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Vendor Service, including, but not limited to, any breach of your representations or warranties in Section 4 (Messaging and Legal Compliance). 9. Governing Law These Vendor Terms shall be governed by the laws of Kenya, without regard to its conflict of law principles. 10. Contact Information If you have any questions about these Vendor Terms, please contact us at: support@mtblaze.com